hbaje Responsible Gaming — Your Safety Is Our Priority
A truly enjoyable gaming experience only has real value when it is played in a controlled and mindful way. We believe every player has the right to stay safe and happy.
hbaje is committed to ensuring a safe, transparent, and responsible gaming environment for players in Bangladesh. Our core goal is for every player on our platform to enjoy entertainment while staying within their limits.
Responsible gaming is not just about following rules — it means putting your financial and mental well-being first. At hbaje, we provide players with various protective tools and support services so you can always stay in control.
Remember: gaming is enjoyable only when you are aware, alert, and in control of your own decisions. If you ever feel you are losing control, our team is always by your side.
Our Protection Tools
Self-Exclusion
If you want to take a break from gaming for a period of time, use our self-exclusion feature. It is possible to temporarily close your account for a set period. During this time you will not be able to access the platform.
Deposit Limit
Set a limit on how much money you can deposit each day, each week, or each month. This keeps your budget under control and reduces the risk of overspending. Limits can be adjusted at any time through our support team.
Time-Out Option
The time-out feature is useful when you want to take a short break from gaming. You can take a break ranging from 24 hours up to several weeks. During this period it will not be possible to participate in any games — which will help you come back with a fresh mind.
Age Verification
The minimum age to open an account at hbaje is 21 years. We strictly verify age and are committed to preventing minors from accessing the platform. If you suspect a minor is gaming, please notify us immediately.
Loss Limit
Set in advance the maximum amount of money you are willing to lose over a given period. Once the loss limit is reached, betting will stop automatically. This is one of the most effective ways to protect yourself from financial harm.
24/7 Support Service
Our support team is always ready for any issue or concern you have. Help is available in both Bengali and English. Contact us via live chat or email — you will be heard without any judgment.
Recognize the Signs of a Problem
Gambling addiction often develops gradually and is not easy to notice at first. If you see any of the signs below in yourself or someone you know, be alert and seek support:
If one or more of the signs above apply to you, do not ignore them. Seeking help at the right time is the wisest thing to do. The hbaje support team is ready to help you without judgment and in complete confidence.
Limit & Control Tools
At hbaje we offer various types of limit-setting features. These tools help keep your gaming experience safe and controlled:
| Tool | Description | Time to Take Effect |
|---|---|---|
| Deposit Limit | Set a maximum daily, weekly, or monthly deposit amount. Minimum deposit is ৳300. | Immediate |
| Loss Limit | Set the maximum loss amount for a given period in advance. | Immediate |
| Session Time Limit | Set how long you can play in a single session — you will receive an automatic notification when the time is up. | Immediate |
| Time-Out | Take a temporary break ranging from 24 hours to several weeks. Betting will not be possible during this time. | Immediate |
| Self-Exclusion | Temporarily close your account for a long-term break. It takes effect as soon as you notify the support team. | Immediately upon request |
| Reality Check | Turn on notifications that remind you at set intervals how long you have been gaming. | Immediate |
To activate these tools, contact our 24/7 live chat support or email us. Requests to increase limits do not take effect immediately — there is a set waiting period for your safety.
Minor Protection Policy
hbaje is for people aged 21 and above only. Keeping minors away from gaming is a fundamental responsibility of ours.
If there are children or teenagers in your household, take the following steps:
- Never share your account login details with children.
- Do not leave your device unlocked and walk away.
- Use parental control software on your computer or phone.
- Avoid gaming in front of children so as not to arouse their curiosity.
- If you have any suspicion, notify our support team immediately.
We strictly follow the age verification process. Proof of age must be provided at registration, and in any case of suspicion account verification is put on hold.
Tips for Safe Gaming
To enjoy gaming as entertainment, a few simple habits should be followed. Keeping the tips below in mind will make gaming enjoyable at all times:
- Set your budget in advance: Before each session, decide how much money you will spend — and stick to that limit.
- Set a time limit: Do not play for a long stretch at once. Take regular breaks and give equal importance to other activities.
- Do not try to chase losses: Continuing after a loss is a sign of a problem — it only increases the damage.
- Avoid gaming under the influence of alcohol or when under stress: Play with a clear and fresh mind so your ability to make decisions remains fully intact.
- Do not think of gaming as a way to earn money: The outcome of every game is completely random — there is no such thing as a guaranteed win.
- Maintain your social life: Spend time with family, friends, and other hobbies — gaming should not become the center of your life.
- Get support via live chat: For any questions or issues, hbaje's 24/7 support team is always ready.
How to Get Support
Contact the hbaje Support Team
Our team is always by your side for any concern or issue related to gaming. Support is available in both Bengali and English.
Live Chat: Available 24/7
Your information is completely confidential — help will be provided without any judgment.
Seeking support is never a sign of weakness — it is a brave and wise step. hbaje believes that every player deserves to live a happy and healthy life. If gaming becomes a source of problems, we are ready to help you make the right decision.
Remember: our support team is ready 24/7. You do not have to face this alone.
Stay Safe, Enjoy the Game
Play responsibly at hbaje. Browse our game lobby or check the FAQ for any questions.