hbaje Privacy Policy
Protecting your personal information is our top priority. In this policy, we clearly explain how hbaje collects, uses, and keeps your information safe.
Table of Contents
1 Information We Collect
While using the hbaje platform, we may collect two types of information: information you provide directly, and information collected automatically.
1.1 Information You Provide Directly
When you create an account or use our services on hbaje, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport details (for identity verification)
- Financial transaction information (bKash, Nagad, Rocket, or Upay account numbers)
- Information provided when contacting our support team
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically through technical means:
- IP address and device type
- Browser version and operating system
- Date, time, and session duration of site visits
- Which pages you visited and for how long
- Referral source (where you came from before reaching our site)
2 Purpose of Data Use
hbaje uses your personal information only for specific, legitimate, and transparent purposes. We never use your information for unrelated purposes without your consent.
We use your information for the following reasons:
- Account Management: To register your account, enable login, and keep it secure.
- Identity Verification: To complete age verification (21+) and the KYC process.
- Financial Transactions: To process deposits and withdrawals and to prevent fraud.
- Customer Support: To respond to your questions, complaints, or requests.
- Platform Improvement: To improve service quality and add new features.
- Security Monitoring: To detect unusual activity and keep accounts secure.
- Legal Obligations: To comply with applicable laws and regulations.
- Responsible Gaming: To identify problematic gaming patterns and provide assistance.
3 Cookies and Tracking Technologies
hbaje uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.
3.1 Types of Cookies We Use
- Essential Cookies: Required for the core functions of the site. Without these, the site will not work properly.
- Performance Cookies: Used to measure the speed and performance of the site.
- Functionality Cookies: Help remember your preferences and settings.
- Analytics Cookies: Used to understand how our site is being used.
3.2 Cookie Control
You can disable cookies by changing your browser settings. However, doing so may cause some features of the platform to not work properly.
Data Management
4 Sharing Data with Third Parties
hbaje does not sell or rent your personal information. However, in certain situations, we may share limited information with trusted third parties:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to process financial transactions. These third parties follow their own privacy policies.
- Technology Service Providers: Hosting and security service providers may have limited access to your information for the technical operation of the site.
- Legal Authorities: Information may be disclosed to relevant authorities due to a court order or legal obligation.
- Fraud Prevention: We may collaborate with specialized agencies to detect and prevent fraud.
5 Data Protection Measures
To keep your information secure, hbaje applies industry-standard technical and organizational measures:
- SSL Encryption: All data transmitted on our site is protected by 256-bit SSL encryption, ensuring bank-level security.
- Secure Data Storage: Your information is stored in encrypted form on secure servers.
- Access Control: Only authorized staff may access your information when specifically required.
- Regular Security Audits: Regular security reviews are conducted to identify potential vulnerabilities.
- Two-Factor Authentication: An additional layer of security is provided for accessing your account.
Please note that no transmission of information over the internet is entirely risk-free. We make every effort, but no method is 100% guaranteed. Keep your account password private and do not share it with anyone.
6 Data Retention Period
hbaje retains your personal information only for as long as necessary or legally required:
- Active Accounts: Information is retained for the entire duration that the account remains active.
- Closed Accounts: After an account is closed, information may be retained for a specified period for legal and regulatory reasons.
- Transaction Records: Records of financial transactions may be retained for an extended period.
- Support Conversations: Relevant information is retained for a set period to improve customer service quality.
Once no longer needed, we securely delete or anonymize your information.
Your Rights and Protection
7 Your Rights Over Personal Information
hbaje believes you have full rights over your own information. We ensure the following rights:
- Right to Know: You have the full right to know what information we collect and use about you.
- Right to Access: You may request a copy of the information we hold about you.
- Right to Correction: If your information is incorrect or incomplete, you may request that it be corrected.
- Right to Deletion: In certain circumstances, you have the right to request that your information be deleted.
- Right to Restrict Processing: In some cases, you may request that processing of your information be limited.
- Right to Object: You may object to the use of your information for specific purposes.
To exercise these rights, please contact our support team. We will try to respond to your request within 30 business days.
8 Third-Party Links and Services
The hbaje platform may include services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third-party software and services have their own privacy policies.
This policy applies only to the hbaje platform. hbaje is not responsible for the privacy practices of third-party services. We recommend that you review the relevant policies of those third parties.
9 Protection of Minors
hbaje strictly prohibits registration and use of its services by anyone under the age of 21. We do not intentionally collect any information from minors.
If we become aware that a minor has used or is using our services, we will immediately close that account and delete the associated information.
If you know that a minor is using hbaje, please inform our support team.
10 Changes to the Policy
hbaje may update this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:
- The updated policy will be published on this page.
- Registered users may receive a notification by email.
- A notice about the changes may be shown when you access the site.
If you continue using hbaje after any changes, you will be considered to have agreed to the updated policy. Please review this page regularly.
11 Contact Us
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. hbaje's support team is available 24 hours a day, 7 days a week in both Bengali and English.
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